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Customer Care Number

855-99-PROPS

855-997-7677

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Our Props are made in America and we support our fellow American manufacturers and suppliers nation wide.

Frequently Asked Questions

What are Prop TVs .com flat screen TV props constructed of?

All of PropTVs.com simulated electronic TV props are constructed of poly-styrene and acrylic which is durable lightweight plastic


Where does Prop TVs .com ship from?

All of Prop TVs .com fake electronic flat screen TV props and fake laptop a computer props

ship from our Pensacola, FL factory located in the Pensacola Florida metro area.

All Prop TVs .com products are made in the USA.


How does Prop TVs .com ship?

Prop TVs .com uses FedEx ground delivery for standard shipping within the United States.

Canada orders ship via UPS Ground. Expedited Express and Air Services are available.

LTL (less than truckload) shipping, FOB our dock Pensacola, FL. 32514


Does Prop TVs .com ship outside of the United States?

Yes, Prop TVs .com does ship outside of the United States. If you are outside of the United States please call 855-997-7677 for an international shipping quote. All products made in USA.


How long will it take for my flat screen TV Props and laptop computer props to arrive?

Most orders are processed and shipped within 2 business days. Rush shipping is available. PropTVs.com has a variety of express shipping options including: Next Day Air, Next Day Air Saver, 2nd Day Air, and 3 Day Air. Call our customer service at 855-997-7677 if you require express shipping services. Our goal is to get your product to you when you need it.


Why choose Prop TVs .com LCD simulated TVs and LED simulated TVs instead of cardboard TV props?

PropTVs.com products are light weight providing ease of use and affordable shipping. If you would like to link to us you can see that here. Box prop TV or cardboard TV shows damage rather fast by becoming weak and warped due to moisture, peeling labels or graphics, or collapsing due to age and use. Our products are constructed using Acrylic and poly-styrene plastic which makes it light weight, strong, resistant to moisture, able to be cleaned, and easy to assemble and disassemble for multiple uses and compact storage, Do not display in direct sunlight or store in extreme temperatures. Metal TV props and metal TVs are very heavy and costly to ship as well as large and bulky to store due to their inability to be disassembled and stored compactly. Metal prop TVs are also affected by water and humidity and may begin to rust.


Why does PropTVs.com list Fake Laptops, Tablet, Fake Computers and TV Props as 1, 2, 3 or 4 Packages?

Because of the rising cost of shipping charges, we pack items together in either 1 or 2 cartons. This saves the shipping charges the courier charges us so we can in turn pass the savings on to our valued customers.


What if an item is on backorder/out-of-stock?

Prop TVs is seldom has a backorder situation being that PropTVs.com is factory direct. From time to time, it does happen. If an item you have requested is on backorder/out-of-stock, our customer service will contact you within 24 hours with alternative products or the next available ship date.


What if my product arrives damaged?

If your product arrives damaged call customer service immediately at 855-997-7677. You have a maximum of 5 business days after receiving your product to report a damage claim. After 5 business days damage claims cannot be processed. Please note this is not a rule of PropTVs.com, but the rule of the small package couriers used to ship our product. Keep the original carton with the tracking number of the damaged product. Damage claims cannot be processed without the original carton and original shipping label still intact. The tracking number on the damaged package will need to be given to the customer service representative to process a damage claim. Once your damage claim has been processed, the shipping courier who delivered your product will pick it up within 1-3 business days for damage inspection at the shipping location it was delivered to. A replacement for the damaged item will be shipped out to you as soon as possible.


What is PropTVs.com return policy?

You must call within 10 business days of receipt of your product to receive a Return Authorization Number (RAN). All returns must have a Return Authorization Number (RAN) and be returned in their original carton to receive a refund. Customer is responsible for return shipping costs. Returned product without a Return Authorization Number (RAN) will be REFUSED at the receiving dock. Return Authorization Numbers will not be issued after the 10th business day. All returns and refunds are at the discretion of PropTVs.com. Used/Damaged product will not be accepted for a refund. All returned items are subject to a 20% restocking fee. Note: There are NO refunds on Custom Image Prints (images supplied by customer for printing). Shipments refused by the recipient will be treated as a return. Return freight and shipment refusal/change of address charges will be applied to each package refused. Freight amounts are not refunded.


What if I ordered the wrong size flat screen TV prop?

If you need to exchange a flat screen TV prop for another size, color, etc. please call customer service within 5 business days of receipt of your product. The exchange will be handled according to the return policy above, but there will be NO restocking fee.


What is the difference between Plasma TVs, LCD TVs, OLED TVs and LED TVs in regard to flat screen Prop TVs?

With simulated electronic television props there really is not a difference between Plasma TV props, LCD TV props, OLED TV props and LED TV props because the screens are non-functioning. Plasma, LCD, and LED describe the picture quality on REAL televisions. With fake televisions this does not apply. When you shop Prop TVs .com, all of our home staging furniture props, or plastic TV props, can be purchased with a base to be table-mounted. If you do not need the base and just want a wall mountable television prop, then Prop TVs .com does not require that you buy a base.


If I have a picture that I want on the screen of my fake Laptop and Computer props how does that work?

Add this item to your cart. After your order is placed a customer service representative will contact you by email requesting your image. Reply to the email with your image attached. The following file formats are acceptable: EPS, PSD, TIFF, JPEG, and Printable PDF. The resolution of the graphics submitted needs to be at least 300 dpi for the image to look crisp on the screen of the Fake Laptops and Computer props. If you have further questions about image requirements please call Prop TVs .com customer service @855-997-7677.


Television Props for staging and decorating are described in many ways. I have heard of people calling them box props, proptronics, dummy televisions, fake flat screen TVs, TV models, TV displays, simulated electronics, etc? Are they all the same? They are similar. Words such as fake TV, fake computer, dummy TV, dummy laptop, dummy props, simulated flat screen TV, simulated LED TV, simulated LCD TV, simulated laptops, models, and displays are mainly used to describe that the television does not actually work (you cannot watch TV on it) and that the TV is to be used for representational or display purposes only (to show where a TV could fit).


In the past I have purchased cardboard TV props, cardboard computer props and cardboard laptop props. I am having difficulty in finding a cardboard electronic props supplier now. I would love to use plastic props, but in the past when I ordered there were minimum quantities on items. Do you have a minimum quantity that I have to order?

No, we do not have a minimum order or quantity amounts. There are no dollar amount minimums. There are no handling fees. Order the quantity desired, and there are no additional charges aside from shipping costs which are minimal. You are not the only one looking for cardboard TVs. The only company Prop TVs .com knew of that made cardboard TVs was a company called Box Props that we have not been able to contact either.


I am looking for plastic laptop displays for a marketing project I am putting together. Is there a set-up charge if PropTVs.com creates the artwork for my laptop prop screens?

No, there is no charge for the set-up of the artwork as long as the artwork is created by Prop TVs .com at the time you purchase the laptop prop.


I am in need of approximately 200 of the same size flat screen television props for multiple furniture stores that I have. Does that still ship within 24-48 hours?

Prop TVs .com would like to, but it is not always possible. The best thing to do if you are in need of a large quantity of props would be to call our customer service department. Your order will be treated as a custom run meaning that it may take additional time (a couple of weeks), but we offer substantial discounts on large quantity orders. Please contact PropTVs.com as we will be happy to help meet the needs of your company!